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Refund Policy

(Last updated 24 July 2025)

This Refund Policy (“Policy”) explains the circumstances in which refunds or credits may be issued for services purchased from Markster. By using our services you agree to be bound by this Policy.

Contracting entity

Where you are located Legal entity responsible for refunds
European Economic Area (EEA) customers Markster UAB, company code 306975898, Vilnius, Lithuania
All other customers (non‑EEA) Markster, Inc., a Delaware corporation, USA

Throughout this Policy, “Markster”, “we”, “us” or “our” refers to the relevant entity above. “You” or “Client” refers to you individually or the employer/client you represent.

1. PURPOSE

We strive for complete client satisfaction. This Policy sets out when a refund or account credit may be granted and the process for requesting one.

2. TIMEFRAME FOR REQUESTING A REFUND

  • A written refund request must be received within 14 days of the original purchase date.

  • Requests submitted after 14 days are not eligible for a refund or credit.

3. CONDITIONS FOR REFUND OR CREDIT

A request will be considered when any of the following apply:

  1. The service was not delivered as described in the applicable order or proposal.

  2. Material technical issues prevented normal use of the service and could not be resolved by us within a reasonable time.

  3. You remain dissatisfied after we have taken commercially reasonable steps to address your concerns.

4. TYPE OF RELIEF

  • Full refund – issued if the service was not delivered at all or completely failed to meet the agreed description.

  • Partial refund or credit – issued if part of the service was usable but significant issues remained. Credits may be applied to future Markster services, at our discretion.

5. HOW TO REQUEST A REFUND

Email support@markster.ai (or use your account’s billing portal where available) and include:

  • Your name, company and contact details.

  • Date of purchase and invoice or subscription ID.

  • A clear explanation of the issue and the remedy you seek.

6. REVIEW AND RESPONSE

  • We will acknowledge your request within 3 business days and aim to provide a decision within 7 business days.

  • If approved, payment processors will issue the refund or we will apply an account credit within 14 business days of approval.

7. NON‑REFUNDABLE ITEMS

Refunds will not be granted for:

  • Services that have been partially used or delivered as described.

  • Custom or bespoke services created to your unique specifications.

  • Charges for third‑party media buys, SaaS tools, data feeds or other pass‑through costs already incurred on your behalf.

  • Subscription fees for any completed billing period.

8. CHARGEBACKS

Initiating a payment‑card chargeback without first following the procedure in Section 5 may result in immediate suspension of services and additional recovery fees.

9. GOVERNING LAW FOR REFUNDS

Contracting entity Governing law and venue for refund‑related disputes
Markster UAB Laws of the Republic of Lithuania; courts of Vilnius, Lithuania
Markster, Inc. Laws of the State of Delaware, USA; state or federal courts in Delaware, USA

10. CHANGES TO THIS POLICY

We may update this Policy at any time. The current version will be posted on the Platform. Continued use of our services after a change constitutes acceptance of the revised Policy.

11. CONTACT

Questions about this Policy: support@markster.ai

By using Markster’s services you acknowledge that you have read, understood and agree to this Refund Policy.