Commission Policy

Effective 1 August 2026 · Version B1.1

1. The standard offer

A signed affiliate/referral Enrollment incorporating this policy earns 5% of Net Eligible Receipts for 12 consecutive service months on a qualifying customer's original subscription scope. There is no recruitment fee, minimum purchase or sales quota. A different rate from 5% through 50%, billed-fee base, duration, scope, or combined compensation applies only through an express signed variation identifying the affected business. Rate-only variations leave every other rule unchanged.

This policy compensates referrals. It does not pay for implementation or other services and does not set a reseller's purchase price or margin. Combining compensation for the same transaction requires an express signed arrangement describing each component. This rule does not extinguish an earlier promise protected by the Partner Terms.

2. Recording and deciding a referral

Send a dated introduction to hello@markster.ai identifying the customer, relevant contact, interest in Markster and permission to make the introduction, or use a tracking method Markster has specifically supplied. Dated tracking evidence may establish the same facts; a particular portal or cookie is not the exclusive evidence. The original receipt date is the referral date. A mutually accepted assignment under Solution Seller Schedule B1.1 supplies the tracking record and referral date as that schedule expressly provides.

The first objectively qualifying referral controls competing claims. The customer is excluded only if, at referral, it was already a paying Markster subscriber or Markster can show a dated two-way exchange about the same offer establishing an active sales opportunity. A database entry or unsolicited message alone is insufficient. Self-referrals, invented customers, and referrals made without authority to share the contact do not qualify. Markster may expressly include an otherwise excluded customer in a signed variation.

Within five business days Markster provides written acceptance, a reasoned rejection, or one request identifying missing information. After that request, the final decision is due five business days after the reply or ten business days after the request, whichever comes first. Another question does not extend the deadline. Silence is rejection without prejudice, not acceptance. Rejection explains the ground and supplies available supporting evidence with necessary redactions.

Request a review at hello@markster.ai; Markster assigns a person other than the initial decision maker and provides a reasoned decision within ten business days. A missed response or mistaken rejection cannot defeat an objectively qualifying claim. A written correction or court determination restores attribution to the original referral date. Internal review, service-list processing and tracking failure do not postpone a mandatory payment or shorten a legal claim period.

3. Conversion, scope and duration

The customer must sign a binding subscription order with Markster within 180 days after the original referral date. Later cash clearance does not invalidate that conversion. The original order identifies the customer entity and included subscription lines, modules, locations, instances and quantity. Additional entities, modules, locations, instances, capacity and separate services require a signed variation to qualify. Price changes for unchanged eligible scope use the actual eligible amount paid.

The commission period starts on the first chargeable service date stated in that customer order, excluding an expressly free trial. Monthly anniversaries use the corresponding day of each succeeding month, or its last day if that day does not exist, always calculated from the original start date. The period ends immediately before the twelfth monthly anniversary. It is twelve service months, regardless of invoice frequency or delayed collection; a pause does not extend it without a signed variation.

A partial supplied month is eligible only for its supplied portion. Allocate its charge using the customer's stated daily allocation or, if absent, equally across calendar days in that service month. Cash collected later for service supplied inside the eligible period may still earn commission after the period ends. No commission is created for service never supplied.

4. Calculation and earning

“Net Eligible Receipts” means customer cash actually cleared and allocated to recurring hosted-foundation, module-subscription and continuing technical-service charges within the eligible original scope. Exclude setup, implementation, custom development, consulting, business operations, usage charges and reimbursed expenses. Deduct taxes, discounts, third-party pass-throughs, refunds, credits and chargebacks only to the extent the amount is included in the allocated cleared cash and has not already reduced that cash or the eligible fee. No amount may be deducted twice. Internal costs and ordinary payment-processing fees are not deducted. A post-earning customer loss does not reverse an earned commission.

Markster identifies eligible and excluded bundle amounts in the customer order before accepting it. A missing allocation must be corrected objectively from the agreed line prices; Markster cannot omit it to defeat an otherwise qualifying commission. An undisputed eligible portion remains payable. Annual or other multi-month prepayments are allocated evenly across the purchased service months unless the customer order fixes another objective allocation before purchase. Unallocated cash is allocated according to the customer's remittance, otherwise to its oldest undisputed unpaid invoice, and proportionately across that invoice's unpaid lines.

Each supplied service-month portion earns on the latest of: completion of that supplied portion, clearance of its allocated customer payment, and the date its customer fee becomes unconditionally due. “Unconditionally due” is the first date the customer order makes the particular supplied service charge payable without an unexpired acceptance, satisfaction or refund window that permits rejection or refund of that charge. The customer order must identify that window and its end date. A fee inside that window does not earn. Prospective cancellation rights affecting future service, ordinary remedies for breach, later discretionary refunds and continuing warranty or service-credit remedies do not themselves postpone earning. If an offer instead gives an open-ended satisfaction or unconditional refund right over an already supplied charge, the parties must agree its commission treatment in a signed variation before Markster accepts that customer order; this policy supplies no assumed earning date for that exceptional offer. A mandatory earlier earning rule overrides these contractual conditions.

5. Statements, payment and corrections

Markster provides a monthly statement identifying the customer and eligible scope, supplied periods, relevant receipts and currency, exclusions, rate, commission and adjustments. Payment is due within 30 calendar days after the calendar month in which commission is earned, or by an earlier mandatory legal deadline. Payment uses the customer-receipt currency under the Partner Terms. There is no minimum payout threshold.

An earned commission survives a later customer default, refund, credit, chargeback, cancellation or termination. Markster may correct only a duplicate, demonstrated calculation error or payment caused by the partner's fraud, with an explanation and supporting evidence. That correction concerns the affected item and cannot be deducted from unrelated earned compensation.

Request corrections at hello@markster.ai. Markster responds with a calculation and available supporting evidence within ten business days and pays undisputed sums on time. Necessary customer confidentiality may be protected through redaction or review by a mutually agreed independent accountant; confidentiality cannot justify withholding all support for a calculation. A genuine calculation dispute does not erase any protected payment or remedy. Administrative omissions create no forfeiture.

6. Ending participation

Referrals recorded before termination retain their original 180-day conversion window. A qualifying conversion retains the remaining twelve-month commission period, including later collection for eligible supplied periods. Agreement termination, an unpaid invoice, failed collection or Markster cancellation does not itself cancel that attribution. This does not create fees for services not supplied or authorize conduct forbidden by law. Mandatory rights and expressly preserved earlier promises continue.